My Order

Yes! You’ll receive an email once your order has been packed and dispatched to the courier. You can then track your shipment using the tracking number provided in the email.
Alternatively, you can check the order shipment status in My Account > View Orders.

Important:
Please note: You must be registered and logged in to access your order history. Orders placed as a guest will not appear in your account.

If you have not received a confirmation email after making a payment, please provide your email address, order number, and proof of payment to our Customer Service. Our team will promptly assist you.

Once an order has been placed on the website, we’re unable to make any amendments, including adding a promo code. We apologise for the inconvenience caused.

Unfortunately, once an order has been placed, it cannot be modified, added to, or cancelled. For a smooth experience, please confirm all details at checkout.

Once an order has been placed, the delivery address cannot be changed.

My Delivery

Delivery timelines: West Malaysia: 3–5 business days; East Malaysia: 7–10 business days. International delivery depends on courier and customs processes.

Yes. Shipping fees vary by destination, parcel weight, and courier charges. Import duties and customs fees (if any) are borne by the customer.

Shipping fees are based on the first kilogram (1KG) and may vary according to courier service charges, delivery distance, and total parcel weight.


Free shipping applies when your order meets the qualifying threshold shown during checkout.

Please check with household members, neighbours, or building management. If still not located, contact us within 48 hours at cs@smcr.com.my.

We encourage you to verify all shipping information before completing your order as we are not responsible for any orders that are mailed to the wrong address.

If you received damaged, defective, missing, or incorrect items, please retain the shipping box, packing materials, and affected products. These will help during the inspection process and ensure a faster resolution.

Contact our Customer Service by reaching out to us at cs@smcr.com.my with:
• Your order number
• A clear description of the issue
• Photos/videos of the damaged or incorrect items (including parcel exterior, airway bill, and internal packaging)

Once we’ve reviewed your request, we’ll arrange for a replacement or issue a refund in line with our policy.

Important:
Please report any issues within 3 days of receiving your parcel. After this period, we may not be able to guarantee compensation for such matters.

If you’d like to send items to different addresses, please place a separate order for each address. Delivery charges will apply to each order where applicable.

While we do our best to ensure timely delivery, we are not liable for any loss or damage arising from delays or issues caused by the delivery partner, incorrect delivery addresses, or circumstances beyond our control.

My Account

1. Click the person icon 👤 (usually found at the top-right corner of the website).
2. Enter your email address in the login field.
3. Click “Continue” — a one-time login link will be sent to your email.
4. Open your email inbox and click the secure login link to access your account.

💡 Note:
- No password is needed — you’ll receive a secure one-time login link each time you sign in.
- If it’s your first time logging in, your account will be created automatically after clicking the link.

Your privacy is our top priority, and all information you share with us is kept strictly confidential. We will never disclose your personal details to any external company for mailing or marketing purposes. Read our full privacy policy here.

If you wish to change or delete your personal details, kindly contact our Customer Service.

Good news — you don’t need a password anymore!
Our login system uses a secure one-time email link instead of passwords.

To sign in:
1. Click the person icon 👤 (usually found at the top-right corner of the website).
2. Enter your email address in the login field.
3. Click “Continue” — a one-time login link will be sent to your email.
4. Open your email inbox and click the secure login link to access your account.

💡 Tip:
- The login link expires after a short time for security reasons.
- If the link expires, just repeat the steps above to get a new one.

Yes, guest checkout is available. However, customers with an account can enjoy faster checkout, order tracking, and access to purchase history.

We accept FPX online banking, major credit/debit cards and selected e-wallets. All transactions are processed through secure, PCI-DSS-compliant payment gateways.

Refund & Exchange

The price shown at checkout when you place your order is final. Any price changes on the website after payment will not qualify for a refund. 

SMCR is not responsible for allergic reactions caused by ingredients listed on our website or product packaging. A one-time return for one unit may be offered if a valid medical report confirms the reaction was caused by our product.

Please review the ingredient list before purchase or use, and ensure you’re aware of any personal allergies.

Refer to our Return Policy for full terms and conditions.

Kindly allow up to 14 working days from the date we receive your returned package for the refund to be processed, upon approval.

Change-of-mind returns are not accepted due to safety and regulatory requirements for healthcare products.

Non-returnable items include opened products, promotional items, short-expiry items, mishandled products, and free gifts.

Products & Safety

All regulated products comply with MOH/NPRA requirements. Product registration details are provided where applicable.

No. Products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional.

Refer to the product information and consult a healthcare professional, especially if you have existing health conditions.

Please check the product ingredient list. If you have known allergies, consult your healthcare provider before use.

Store products in a cool, dry place away from direct sunlight. Refer to each product label for specific storage instructions.

Some supplements may interact with medications. Always consult your doctor or pharmacist before use.

All products are shipped with sufficient shelf life. Do not use products that are expired or damaged upon delivery.

Professional Partnership

Please reach out to us via our Contact Us page, and we'll forward your inquiry to our Business Team.